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Renew your Membership


Strength, resilience, togetherness, and the support of community—that’s what Girl Scouts of Ohio's Heartland is all about. So in this uncertain world, you can count on one thing for sure: today, tomorrow, together, we are on your team.

Trouble Logging In?

Q: Why isn’t my username working?
A: Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, contact your our Customer Care team at or 614-487-8101.

Q: Why aren’t I getting the password reset emails?
A: The password reset emails come from, so please make sure it’s added to your safe senders list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact our Customer Care team at or 614-487-8101 to verify that your username/email address is correct.

Q: How do I reset my password when I no longer have access to the email address associated with my account?
A: Our Customer Care team can easily change your username/email address without requiring you to recreate your account.

Q: Why can’t I see my family when I log in?
A: There are a couple reasons this could happen:

  • Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact our Customer Care team if you’d like to be listed as your household’s preferred contact.
  • You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact our Customer Care team to merge the two accounts into one.

Q: Why can’t I see my troop(s) when I log in?
A: There are several reasons this could happen:

  • Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
  • Check your member profile to make sure you’re listed as a volunteer in the troop.
  • Not all troop volunteers can access the troop tab. Check with council to see which volunteer roles they allow to access the tab.
  • If your background check has expired, you may lose access until it is up-to-date.

Our Customer Care team is available to provide additional support. Email us at or call 614-487-8101.

2022 Early Bird Renewal Rewards


When you renew your membership between April 1 and June 30 you will receieve an exclusive patch. Girls will be able to vote for the 2022 Early Bird patch design on Facebook starting May 15! Volunteers will receieve the Early Bird Heart Patch.


In order to be eligible for a troop reward, the troop must renew the same number of girls and volunteers from the current membership year by June 30.

FREE night of camp! - Free one night stay at the council camp of your choice (up to $100 value). Early Bird overnight stay must be redeemed by Oct. 1, 2023.

Zombie Bash! – Back for another year, all eligible girls and adults will be able to register for this event for $5 off! (Regular cost of event is $8 per person.)

Retail Coupon – All eligible Early Bird troops will receive a coupon good for the following discount levels:

•$5 off $25
•$10 off $50.
•$15 off $75.
•$20 off $100.

One discount per troop for a one-time in-store purchase. The coupon will expire Sept. 30, 2022 and it cannot be combined with another reward or discount.

Cookie Program Bonus - All troops that qualify will receive a $.05 bonus per package of cookies sold during the 2023 Girl Scout Cookie Program. And, if eligible troops participate in the 2022 Girl Scout Fall Product Program, they can receive an additional $.02 per package during the 2023 cookie program.

Service Unit

All volunteers who belong to a service unit that renews 68% of their membership by June 30 will receive a 10% discount off one purchase during a designated shopping day at a GSOH retail location. One discount per volunteer. Coupon valid for in-store purchases and cannot be combined with any other discount.

Questions regarding eligibility for Early Bird Rewards by troops MUST be resolved by Sept. 30, 2022. After that time, no changes to eligibility will be made.