Volunteer Resources

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Residential Troop Meeting Resources

Looking to host your troop meetings in your home? Review the guidelines found in the Troop Management section of the Volunteer Essentials and fill out the forms below:

Activity Accident Insurance—Effective October 1, 2025

Girl Scouts provides Activity Accident Insurance underwritten by Mutual of Omaha to support Girl Scouts participating in Girl Scout approved and supervised activities and events.

Activity Accident insurance is automatic upon membership registration and applies to all adult and youth members who may become injured during a Girl Scout approved and supervised activity.

This coverage works like supplemental medical/health coverage and is intended to help with out-of-pocket medical expenses that may not be covered by personal insurance.

Activity Accident Insurance extends to non-members who are invited to participate in a Girl Scout approved and supervised activity, whether an adult volunteer for the day, or a friend of a Girl Scout who is joining along to try out scouting.

Activity Accident coverage applies to day events, overnight trips (including camp), and international travel. This is a summary of the 3 classes of insurance.

	Class 1 Activity Accident	Class 2 Added Sickness	Class 3 International Travel and Inbound
Eligibility	All member and nonmember participants of Girl Scout sponsored and supervised daylong events and activities. (100% participation) Nonmember participants are those personally invited by a registered member (adult or youth) to participate in a Girl Scout activity.	All member and nonmember participants of Girl Scout sponsored and supervised overnight events, lasting one night or greater. (100% participation) Nonmember participants are those personally invited by a registered member (adult or youth) to participate in a Girl Scout activity as a guest or visitor.	All member and nonmember participants of Girl Scout sponsored and supervised international travel or inbound international travel. (100% participation) Nonmember participants are those personally invited by a registered member (adult or youth) to participate in a Girl Scout activity as a guest or visitor.
Coverage (any approved and supervised Girl Scout activity)	Day events	Overnight events	International travel
Premium Rates	No cost to Girl Scout councils or troops.	No cost to Girl Scout councils or troops.	No cost to Girl Scout councils or troops.

Class 1

Activity Accident

Class 2

Added Sickness

Class 3

International Travel and Inbound

Eligibility

All member and *nonmember participants of Girl Scout sponsored and supervised daylong events and activities. (100% participation)

*Nonmember participants are those personally invited by a registered member (adult or youth) to participate in a Girl Scout activity.

All member and *nonmember participants of Girl Scout sponsored and supervised overnight events, lasting one night or greater. (100% participation)

*Nonmember participants are those personally invited by a registered member (adult or youth) to participate in a Girl Scout activity as a guest or visitor.

All member and *nonmember participants of Girl Scout sponsored and supervised international travel or inbound international travel. (100% participation)

*Nonmember participants are those personally invited by a registered member (adult or youth) to participate in a Girl Scout activity as a guest or visitor.

Coverage (any approved and supervised Girl Scout activity)

Day events

Overnight events

International travel

Premium Rates

No cost to Girl Scout councils or troops.

To fill out a claim, email riskmanager@gsoh.org along with the incident report and explain that you would like to file a claim due to injury/sickness and we will take it from there!

Heart Patches and One Heart

Information on Development Patches and their requirements can be found here.

Volunteer Policies

We maintain that the leadership of the Girl Scouts of Ohio’s Heartland Council, Inc. rests in the strength of its adults.

All volunteers are selected on the basis of qualifications for membership, ability to perform the job, and willingness and availability to participate in training. All volunteers are governed by policies adopted by the board of directors, which are periodically reviewed.

Diversity, Pluralism and Anti-Racism: Girl Scouts advance diversity, pluralism, and anti-racism and actively identify and oppose racism by removing systemic barriers to participation in our Movement and in the communities in which we live.

Membership: All volunteers participating in the Girl Scout Movement shall meet GSUSA membership standards, and shall agree to abide by the policies and principles of GSUSA and Girl Scouts of Ohio’s Heartland Council, Inc.

All girls and adults shall be registered members through the council with GSUSA and individually pay the applicable membership dues, except those adults working as temporary advisors or consultants.

Selection: Every adult volunteer is selected on the basis of qualification for membership, ability to perform the volunteer position, and willingness and availability to participate in training for it. (Reaffirms GSUSA policy.)

Placement: Every attempt will be made to place volunteers in positions that meet both their needs and the needs of the council. In instances where this is not possible, the needs of the council will take precedence over the needs of the individual.

Agreement/Appointment/Reappointment: Operational volunteers shall be appointed for a term not to exceed one year, unless otherwise negotiated or indicated by term of office. A volunteer agreement will be completed at the time of appointment/election to a volunteer position. Reappointment/re-nomination takes place only after completion of a satisfactory performance review and mutual acceptance of position accountabilities, expectations, and time commitment.

Training: Upon accepting a position in the Girl Scouts of Ohio’s Heartland Council, Inc., every volunteer must complete training appropriate for the position within six months of appointment.

Performance Appraisal: Each operational volunteer shall be provided with the opportunity for regular review and evaluation.

Uniforms: Members of the Girl Scout Movement are readily identified by uniforms worn for official functions. A uniform is not required for participation in Girl Scout activities but is suitable for almost all Girl Scout functions. Volunteers are encouraged to wear the Girl Scout pin when they are not in uniform (GSUSA standard).

Grievance: A grievance is a complaint that policies and/or procedures related to a volunteer’s position are not being administered properly as applied to her or him. The grievance procedure is a systematic process to ensure the objective hearing and orderly handling of volunteer grievances.

The grievance procedure may be used by all operational volunteers. Every volunteer may expect a fair resolution of her or his grievance without fear of jeopardizing her or his volunteer status. The council also maintains an open-door policy regarding volunteer concerns.

Many possible grievances can be anticipated and prevented by volunteer managers who understand the council’s volunteer management system and who are sensitive to human relations. Likewise, many grievances can be avoided when volunteers are informed at the time of placement of the council’s structure, and their place in it, who carries decision-making responsibilities and how decisions are made.

Most complaints and concerns can be resolved when they are brought to the attention of the volunteer’s immediate supervisor. It is hoped that most, if not all, grievance situations will be resolved through informal conferences and communications, the goals of which are to eliminate the cause for the grievance.

If occasionally a volunteer and her or his immediate supervisor are unable to resolve a job-related difference of opinion through informal efforts, the volunteer may request a copy of the council’s grievance procedures for operational volunteers. The initiation of the grievance procedure, however, will not restrict the council from taking appropriate action with respect to the volunteer.

Recognition: The council’s formal recognition system will be consistent with GSUSA guidelines.

Resignation: A volunteer may initiate termination of services prior to the end of the term of appointment. A volunteer unable to complete her/his term should give notice to her/his supervisor as far in advance as possible. Membership in the Girl Scout movement may continue beyond the term of a specific position and is not contingent upon current appointment to a job.

Release: Situations may arise that make it necessary to consider releasing an individual from an assignment. Any action to release a volunteer should receive careful and detailed consideration because of the possible implications and consequences for both the individual and the council.

Possible reasons for release are:

Restructuring of volunteer positions.
The elimination of the volunteer position in which a person serves.
Inability or failure to complete the requirements (or perform the job) of the position.
Refusal to comply with council or GSUSA policies.
Refusal to support the mission and values of the organization and council goals or performance not consistent with the principles of the Girl Scout Movement.
Misappropriation of funds.
Excessive absences or tardiness from required meetings.
Membership in an organization whose goals are not compatible with GSUSA.

An adult volunteer who is terminated from her or his position may continue her or his membership with GSUSA unless it is determined that she or he is not able to meet the membership requirements related to accepting the principles and beliefs of the Movement or to support the mission and values of the organization. When this is the case, her or his membership will not be renewed.

Child Abuse: The council supports and maintains environments that are free of child abuse and neglect as defined by the Child Abuse Prevention and Treatment Act.

Child abuse and neglect are unlawful acts, and it is against the council’s policy for any volunteer, male or female, to physically, sexually, or mentally abuse or neglect any girl member. If a volunteer suspects child abuse or neglect they should report to a law enforcement entity or child protection agency and Girl Scouts of Ohio’s Heartland through an incident report located at gsoh.org. Reporting to a parent or relative is not sufficient.

Suspected child abuse situations should be brought to the immediate attention of your Membership Manager and their Leader. The volunteer will call the child protection agency and provide the following information:

Name, position
Location
Name of child
Situation that occurred to cause you to call the agency, only speak facts on what was seen and heard
Do not conduct an investigation, that is the responsibility of the agency
The agency will provide next steps

Girl Scouts of Ohio’s Heartland Council will neither condone nor tolerate:

Infliction of physically or sexually abusive behavior or bodily injury upon girl members.
Physical neglect of girl members, including failure to provide adequate safety measures, care, and supervision in relation to Girl Scout activities.
Emotional maltreatment of girl members, including verbal abuse and/or verbal attacks.

Girl Scouts of Ohio’s Heartland Council reserves the right to refuse membership, to dismiss or to exclude from affiliation with the organization any staff member or volunteer who is found guilty of child abuse or neglect or has been convicted of child abuse or neglect. Local (more stringent) prevailing statutes may supersede Girl Scout policies.

When Girl Scouts of Ohio’s Heartland Council is made aware of a pending investigation that is around abuse or neglect of a child, we reserve the right to suspend the member’s ability to volunteer and participating in any Girl Scout activities until the matter is cleared. It would be the responsibility of the accused to provide official documentation that the case has been dropped.

Any questions about this policy or when or to whom you report your concerns should be addressed to the Vice President of Membership Services.

Sexual Abuse Training: Volunteers are required to complete GSUSA training on an annual basis. Failure to complete training will result in a suspension of the ability to volunteer with the girls. Once the training is completed, their volunteer abilities will resume.

Sexual Harassment: The council policy guarantees volunteers an environment free of sexual harassment. Sexual harassment is a form of sex discrimination. Sexual harassment has been defined as “unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature.”

It is against the organization’s policies for any volunteer, male or female, to sexually harass another volunteer, employee, or Girl Scout member of the same or opposite sex. The council reserves the right to refuse membership endorsement or reappointment, and to dismiss or suspend from affiliation with the council any volunteer who, in conducting a Girl Scout program, advocates, solicits, or promotes a personal lifestyle or sexual orientation so as to create a substantial risk that such conduct will be detrimental to the proper role model for girl members.

Council Position on Concealed Carry Law: Firearms or weapons of any type are strictly prohibited anywhere on council-owned premises whether or not permitted by Ohio law. With the exception of the police or sheriff’s personnel, Girl Scouts of Ohio’s Heartland Council, Inc., does not permit its members, guests, employees, or any other individual to carry weapons, such as firearms, on their body or in their belongings while engaged in Girl Scout activities or on Girl Scout property.

Non-smoking Policy: All buildings owned, rented, leased, or loaned to Girl Scouts of Ohio’s Heartland Council, Inc., are designated as non-smoking environments. Adults who must smoke must use special areas on the grounds designated as smoking areas. Extinguished cigarettes must be put in the trash. There is to be no smoking, including electronic or vapor cigarettes, in the presence of minors. Adults must not leave minors unattended to smoke.

Benefits: Volunteer personnel benefits include:

Job description
Accident and liability insurance as part of national/council membership
Continuing education and other learning opportunities
Opportunity to make a difference
Right to apply for financial assistance
Recognition and appreciation.

Safety Resources

Safety Activity Checkpoints (Spanish Language Option) and Activity Approval.

This class is found on gsLearn. The class name is GSUSA: New Leader Onboarding Troop Safety. Contact customer care if you need assistance logging into gsLearn.

Activity Approval Form

Some activities in Safety Activity Checkpoints require council approval. If the activity you plan to do requires approval, please fill out the form linked above and you will receive a response in 5-7 business days. For a quick reference guide of programs requiring council approval, check out the Safety Activities Checkpoint document.

Child Abuse Prevention Training

GSUSA Child Abuse and Neglect Prevention training is required for all volunteers. This training must be completed every two years in order to work with girls. You can find this training on gsLearn through your myGS account.